Principal Architect (AI)

Why Brightside : For our clients - our mission is clear. To improve the financial health of working families. Brightside is an employee benefit with a brand-new approach to personal finance. We offer unique solutions to help with anything related to finances, emotions and behaviors that can impact our clients.

We take a holistic view to provide unbiased and confidential assistance through an unmatched blend of products, technology and true human care. Our goal is to make it easier for our clients to understand their options to obtain long-term financial health and gain peace of mind when it comes to financial matters.

For our employees - we believe in inspiring careers, a great life/work balance and meaningful work that truly makes a difference in the lives of working families. Your work will have direct impact on the lives of our clients.

You will have the opportunity to see a growing start-up from the inside out and see how passionate our employees are about the work we do and the outcomes we are creating for others. We are looking for a Principal AI Architect to own the design and build of Brightside ’s AI agent platform.

This is a senior, hands on role. You will work directly alongside Jacky Chiu and the engineering team to architect and ship production systems, not design from a distance.

The core system you will build is a realtime agent layer that listens to live conversations between Financial Assistants and clients, understands what is happening turn by turn, surfaces intelligent coaching to the FA in under 2 seconds, and writes structured data back to the CRM.

As the​ platform matures, this same agent layer will conduct client conversations autonomously. We value personal connection. To fast-track your application, please email directly. In your email, please include one sentence about why this specific role caught your eye! What this role isn't! A governance role.

An advisory role. A research role. Or a people-management role. It is an execution oriented