Deployment Lead - Robot Fleet

Reporting to the Head of Special Projects, the role will manage the end-to-end delivery process, ensuring that our innovative solutions meet both our high standards and customer expectations. This role requires a unique blend of technical expertise, project management acumen, and a passion for robotics. Our Success Criteria • Lead the deployment of robotic systems at various customer locations, managing all aspects from initial planning to support and maintenance. • Achieve a reduction in deployment cycle times through efficient planning and execution, aiming for continual improvement in process speed without compromising quality. • Serve as the primary point of contact for customers during the deployment phase, ensuring clear communication and effective resolution of issues. • Maintain high levels of customer satisfaction measured through post-deployment surveys, ensuring that customer relationships are strengthened and potential for repeat business is increased. • Collaborate with engineering and product teams to understand and communicate technical requirements and potential challenges in the deployment of robotic solutions. • Develop and maintain comprehensive project plans, ensuring timely completion and adherence to budgets. • Conduct site assessments to integrate robotic systems with existing customer infrastructure. • Coordinate with cross-functional teams including sales, engineering, and support to align project objectives and company goals. • Oversee the training of customer personnel on the use of new systems and provide the necessary documentation for future reference. • Monitor and report on the status of deployments, including risk management and mitigation strategies. • Manage deployment budgets effectively, ensuring projects are completed within financial constraints while achieving all project deliverables. • Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation. • Foster a culture of continuous improvement by collecting feedback and lessons learned from each deployment. Your Experience Qualifications • Master’s degree in Robotics, Mechanical Engineering, or a related field, and/or equivalent experience • Project management experience, ideally within the field of robotics or technology deployment • Proven ability to manage key stakeholder relationships • Deep understanding of robotics and system integration in commercial or industrial settings • Ability to travel up to 50% of the time to customer sites • Obtained or eligible to obtain work authorization for Canada and the United States Skills • Strong leadership skills and the ability to manage multidisciplinary teams. • Excellent communication and interpersonal skills • Proficiency in project management tools and methodologies • Familiarity with cross functional team project management • Excellent time management and multitasking skills • Adapt to ambiguous situations and generate clarity • Ability to analyze and problem solve complex challenges Traits • Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems • Customer-centric mindset • Personable and able to work across multiple levels of the organization • Optimistic listening and conflict resolution capabilities • Demonstrated ability to influence others without authority • Eager to take on new challenges with tenacity and positivity • Patience, persistence, and attention to detail when resolving performance issues • Obsession with bringing human-like intelligence to machines Working at Sanctuary AI Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company. #J-18808-Ljbffr