Sales Solution Engineer

Description SysAid is a dynamic SaaS company specializing in IT Service Management while pioneering the use of generative/conversational AI. We are recognized as a leading industry innovator, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award.

With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape and liberating organizations by putting AI to work for them and their people.

As a SysAid Solution Engineer (SE), you will be pivotal in optimizing technical sales processes and closing business. Your core responsibilities encompass ownership of technical pre-sales and cross-team collaboration in support of the sales team to close new business.

Responsibilities

Technical Presentations: Conduct detailed technical presentations and demonstrations of SysAid to potential customers. Technical Consultations: Provide technical consultation to prospects, helping them understand how SysAid can be integrated into their IT infrastructure and address their challenges.

Demo/Trial Site Ownership: Ownership of demo & proof-of-concept trial sites, including strategy, design, deployment, and ongoing maintenance with product and engineering support. Proof of Concept Management: Manage and execute proof-of-concept (POC) projects, demonstrating SysAid’s capabilities and value.

Sales Support: Work closely with the sales team to close business, including responding to technical questions and objections and preparing detailed responses for proposals as required.

Product/Engineering Liaison: Be the arbiter and single source of technical truth for the sales teams and liaise with the product management team, conveying feedback on product features, market needs, and competitive insights.

Secondary Support: Market and Competitive Analysis: Stay abreast of market trends, emerging technologies, and competitive products to position SysAid’s solutions effective