Lead Business Analyst

Job Level: 10 As a Lead Business Analyst within the TPXimpact Delivery Team, you will operate at a strategic level to bridge the gap between complex business challenges and sustainable digital solutions. You will be a core leadership figure, working alongside Product and Delivery Managers to shape high-priority engagements, ensuring every intervention is evidence-based, user-centric, and strictly aligned with the overarching strategy. This role requires full accountability for the investigative work and comprehensive analysis strategy necessary for complex, multi-stream programs. Beyond delivery, you will act as a strategic partner to the Growth and Sales teams, providing the technical support and analytical insight required for bids, scoping new opportunities, and identifying possibilities within existing accounts. You will also serve as a key operational deputy to the Head of Practice, supporting essential tasks such as resourcing and workforce planning to ensure the right expertise is deployed across our portfolio. As a lead practitioner, you will champion the BA profession by mentoring junior staff, refining internal methodologies, and supporting recruitment efforts. While this role outlines your primary strategic and operational duties, it remains flexible to meet evolving company needs. Responsibilities • Practice Leadership : Drive the BA Community of Practice (CoP): Lead and facilitate CoP activities, fostering a culture of continuous learning, knowledge sharing, and professional excellence across the organisation. • Community Engagement : Build internal and external awareness of our BA capabilities by leading workshops, delivering presentations, and staying at the forefront of industry trends through engagement of CoP’s and workshops across TPX. • People Management & Professional Developmen t: Direct Line Management: Act as a dedicated line manager for up to two Business Analysts, overseeing their career trajectory, well-being, and performance. • On occasion, provide Quality Assurance for Associate (contract) BA’s throughout TPX, ensuring that temporary BA resource to clients represent the best skill set that TPX can deliver. • Liaise with Line Managers across TPX to ensure that the expectations of all Levels of BA’s are being managed appropriately. • Mentorship & Coaching: Provide: ad-hoc technical guidance and structured coaching on BA tools, techniques, and the unique challenges of consultancy-based delivery. • Performance Excellence: Lead and support formal Performance Improvement Plans (PIPs) where necessary, utilising client and internal feedback to coach individuals toward meeting high-performance standards. • Career Frameworks: Contribute to evolving the TPXimpact skills framework, ensuring our BAs have clear pathways for progression. • Strategic Delivery : End-to-End Delivery: Lead the BA workstreams for small-to-medium engagements (Discoveries, Alphas, and Betas) with high autonomy, while providing expert support on large-scale, complex digital transformations. • Resource Optimisation : Actively manage BA capacity and demand. You will maintain a deep understanding of the BA resource pool’s skill sets to ensure the right talent is deployed to the right projects. • Lead management of Business Analyst recruitment campaigns through screening, interviewing and encouraging word of mouth awareness of TPX BA opportunities. • Commercial & Bid Support : Growth & Proposals: Partner with the growth team to support bid-writing and proposal development, ensuring our BA methodology is a factor in winning new business. • Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise Dimensions • Headcount : Part of the BA Leadership Team, working closely with the Head of Product and Business Analysis to lead, support and grow a BA team of 30 people (and growing). • Resource complexity and nature of work team s: Practice leadership role within multidisciplinary teams, including contractors, to ensure high performance. • Problem-solving responsibility, and complexity : Investigate the most complex BA problems, analyse options, and provide recommendations for solutions. Engage in business analysis to define user-centred discovery and improvements through adaptive innovation. • Change management requirements : Encourage and facilitate continuous improvement of TPXimpact projects. Implement adaptive innovation and optimise services. • Internal / External interactions : Create and engage stakeholder relationships, work with stakeholders to identify objectives, and be influential in your communication to manage stakeholder relationships effectively. About You Professional knowledge and experience We’re looking for someone who thinks like a consultant, curious, questioning, and focused on adding value to clients. You will learn by doing, being comfortable with ambiguity and keen to experiment and iterate. As a champion of the user perspective, you’ll naturally advocate for people who will be affected by changes. You can build relationships and guide stakeholders toward better outcomes with an excitement about using digital transformation to create meaningful public sector change. You’ll recognise that the best solutions come from inclusive collaboration. Essential • Consultative problem-solving: Experience in investigating complex problems, asking the right questions, and synthesising information from multiple sources. • Client-facing communication: Ability to build rapport with stakeholders, facilitate conversations, and present findings clearly to diverse audiences. • Adaptive thinking: Demonstrated ability to work in ambiguous situations and pivot approaches based on new and emerging information. • Outcome-focused mindset: Experience connecting day-to-day activities to broader goals and measuring success through impact rather than outputs. • Cross-functional collaboration: Working effectively across disciplines and translating between technical and non-technical audiences. • Analysis and user-centred discovery: Understand business analysis principles and tools to analyse and document requirements, processes, options, and recommendations that align with project goals, incorporating AI insights where beneficial. • Technology development: A demonstrable interest in the use and application of AI tools. Problem Finding & Analysis • Act as a trusted advisor to clients, investigating complex challenges and translating ambiguous problems into clear, actionable insights. • consultancy thinking to challenge assumptions and reframe problems, demonstrating a mindset of adaptive innovation and strategic pragmatism. • Guide clients through discovery processes, helping them articulate needs they may not have fully understood themselves. • Look ahead to identify potential risks and opportunities, using your analytical skills to help the team navigate challenges proactively. Communication & Collaboration • Build strong, collaborative relationships with stakeholders, team members, and users, ensuring everyone feels heard and is aligned on the vision. • Facilitate productive conversations and workshops, expertly navigating different viewpoints to build consensus and drive decisions forward. • Act as a key communicator, tailoring your message to your audience and ensuring a shared understanding exists between technical and non-technical team members. • Work as an embedded and active partner within the delivery team, contributing to a positive culture and the successful delivery of projects, both large and small. Delivery & Improvement • Champion a culture of continuous improvement, encouraging the team to reflect, adapt, and refine its processes. • Coach and mentor team members on agile and lean principles, helping everyone apply practical techniques for working more effectively. • Ensure the quality of our output by contributing to the definition of test con