Retail Manager

Are you an experienced retail leader who thrives on delivering exceptional customer experiences, driving commercial results, and developing high-performing teams? Scott & Ricketts, proudly operating Mitre10 MEGA Hastings and Napier, is a locally owned business with a strong reputation for service excellence and putting customers at the heart of everything we do. We are seeking an outstanding Retail Manager to join our Store Leadership Team. This is a fantastic opportunity for a passionate retail professional who enjoys being highly visible on the shop floor, leading people, and driving performance through strong leadership and operational excellence. As Retail Manager, you will lead and develop Team Leaders and team members across multiple departments while ensuring outstanding customer service, sales growth, gross profit achievement, labour productivity, and retail standards are consistently delivered. Key Responsibilities You will play a pivotal role in the success of our store by: • Championing a customer-first culture and driving exceptional service standards. • Maintaining consistent retail operating standards and daily routines. • Creating a positive, supportive, and high-performing team environment. • Leading multiple departments and coaching Team Leaders to achieve strong results. • Driving accountability, performance, and continuous improvement across the store. • Taking responsibility for leading the store in the absence of the Branch Manager. About You To succeed in this role, you will bring: • Proven retail leadership experience. • A hands-on leadership style and passion for spending time on the retail floor. • A genuine commitment to delivering outstanding customer experiences. • Strong planning, organisational, and problem-solving skills. • The ability to build relationships and work effectively with teams at all levels. • Exceptional coaching, mentoring, and people development capability. • Confident communication skills and the ability to drive accountability and performance. What's in it for You? This is a full-time salaried position (85 hours per fortnight) working on a roster that includes some weekends, store openings, and store closings. In return, you'll enjoy: • A dynamic and supportive team environment. • Ongoing training and development opportunities. • Competitive remuneration. • Uniform provided. • Excellent team buying privileges. If you're ready to take the next step in your retail leadership career and join a business that values people, performance, and customer service, we'd love to hear from you. Apply now with your CV and covering letter through this website. Apply now