Dotsquares - Business Analyst - Salesforce

Requirements : - 3+ years of experience as a Business Analyst, with at least 3 years focused on Salesforce. Technical Skills : - Strong understanding of Salesforce features, including Sales Cloud, Service Cloud, Reports/Dashboards, Flows, and automation tools. - Hands-on experience in writing user stories, functional specifications, and UAT plans. - Strong documentation and presentation skills (PowerPoint, Excel, Visio/Lucid chart, Word). Methodologies & Tools : - Familiarity with Agile/Scrum methodologies. - Experience with tools such as Jira, Confluence, or Azure DevOps. - Ability to create detailed documentation : BRDs, FRDs, user stories, process maps. Soft Skills : - Excellent communication and stakeholder management skills. - Strong analytical and problem-solving skills. - Exceptional communication and facilitation skills to interact with both technical and non-technical audiences. - Experience conducting stakeholder interviews, workshops, and design walkthroughs.