Agile Scrum Master - ServiceNow

: We are looking for an experienced Agile Scrum Master with 5+ years of experience in facilitating Agile practices, including Scrum and Kanban, for ServiceNow implementation and delivery projects. Total Experience: 5 - 10 years Key Responsibilities: - Act as Scrum Master for one or more ServiceNow project teams, ensuring effective implementation of Scrum and Kanban practices. - Facilitate Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. - Manage Kanban workflows, including daily meetings, backlog replenishment, workflow reviews, and continuous improvement activities. - Identify and remove impediments to ensure smooth project execution and maintain team productivity. - Collaborate with Product Owners, business stakeholders, and development teams to manage and prioritize the product backlog. - Track and report team performance using Agile metrics such as burndown charts, velocity, lead time, cycle time, and cumulative flow diagrams. - Coach team members and stakeholders on Agile principles, Scrum and Kanban frameworks, and best practices. - Promote continuous improvement, transparency, collaboration, and effective communication across teams. - Coordinate with cross-functional teams to support ServiceNow implementation, integration, testing, and deployment activities. Required Skills: - 5+ years of experience as an Agile Scrum Master. - Strong understanding and practical experience with both Scrum and Kanban methodologies. - Experience working on ServiceNow implementation or ITSM-related projects is preferred. - Hands-on experience with Agile project management tools such as Jira, Azure DevOps, or similar platforms. - Strong knowledge of Agile metrics, sprint management, backlog tracking, and team performance reporting. - Excellent communication, facilitation, stakeholder management, and conflict-resolution skills. - Ability to identify project risks, resolve impediments, and drive continuous improvement. - Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Good to Have: - Experience in large-scale ServiceNow implementations or enterprise ITSM projects. - Familiarity with ITIL processes and IT Service Management practices. - Relevant Agile certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent.