Customer Service Specialist - Bilingual

TW, Canada’s leading distributor of parts and accessories for the diesel engine and heavy equipment markets, is seeking a Bilingual Customer Service Specialist (English/French) to join our team in Mississauga, Ontario. Our Customer Service team is committed to delivering exceptional support to customers. We are looking for a friendly, resourceful, and knowledgeable professional who can provide accurate product information, responsive service, and effective solutions. Salary Range: $49,100 – $53,300 annually, commensurate with experience and qualifications. Key Responsibilities • Process a high volume of customer orders and inquiries by phone and email in a professional and courteous manner. • Manage product returns and provide the information needed to ensure an accurate and seamless process. • Research parts, inventory availability, and pricing through the warehouse management system (WMS), while documenting lost sales and their causes. • Partner with management and sales teams to improve efficiencies, uphold company policies, and support evolving business needs. • Develop expertise in products and solutions to confidently respond to questions related to products, pricing, and shipping. • Build productive, long-term customer relationships, anticipate customer needs, and identify relevant upselling opportunities. • Complete special projects and other duties as assigned.