Client Success Manager - HubSpot Consulting

Client Success Manager - HubSpot Consulting USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients.

As we continue to scale, we are looking for a Client Success Manager to join our team. Position Overview This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end.

You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth. This is not a support role.

We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.

Key Responsibilities

Implementation & Delivery Ownership Own and manage HubSpot project plans from kickoff through completion Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team Define timelines, dependencies, and deliverables across all work streams Proactively identify risks, blockers, and misalignment—and drive resolution Hold both internal teams and clients accountable to agreed timelines and outcomes Client Alignment & Communication Serve as the primary point of contact for assigned accounts Lead structured client meetings with clear agendas, decisions, and next steps Ensure alignment between client expectations and delivery reality Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency Growth & Account Ownership Identify gaps, risks, and opportunities within accounts Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services Translate business needs into clear, scoped recommendations Objection Handling & Problem Solving Lead difficult conversations