Contactenter Business Analyst

Must Have Skills: • Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot. • Business Analyst skills • Understanding of the Contact Center domain Detailed Job Description Mandatory Skills • 5+ years experience • Understanding of the Contact Center domain • Amazon connect • Business Analyst skills Responsibilities • Interact with Business teams to gather Requirements. • Interact with Implementation / Support teams to refine requirements • Create required documentation to communicate requirements between project implementation and Business Teams. Minimum Years of Experience 5 Top 3 responsibilities you would expect the Subcon to shoulder and execute • Interact with Business teams to gather Requirements. • Interact with Implementation / Support teams to refine requirements • Create required documentation to communicate requirements between project implementation and Business Teams.