Engineering Manager, AI Group

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What’s the opportunity? We’re hiring an Engineering Manager for our Product Workstreams in the AI Group . The AI Group’s product workstreams, partner with the wider product org to build the AI capabilities that underpin Fin. These workstreams do not act as ‘AI services’ for the wider org; they are instrumental in shaping AI products from the earliest stages and owning their ongoing development. Product workstreams are composed of EMs, PMs, Engineers, AI Designers, and Machine Learning Scientists. You will lead our Berlin-based product engineers in the AI Group and will be a key leader of our Berlin hub, helping it grow. You will also work across Fin's