Events Operations Manager

Turn big ideas into unforgettable events and help shape the future of a growing events business. ABOUT THE OPPORTUNITY... Are you passionate about creating exceptional event experiences while driving operational excellence? As our Event Operations and Project Manager, you will play a key role in delivering seamless events across a growing portfolio while helping to expand a standalone events business. You'll collaborate with industry partners, stakeholders, suppliers, and members to create engaging experiences that drive member satisfaction, partner ROI, and commercial growth. This is an exciting opportunity for a highly organised professional who thrives in a fast-paced environment and enjoys bringing large-scale events to life. DAY TO DAY YOU WILL... • Manage end-to-end logistics, timelines, and on-site operations for multiple concurrent events • Source, negotiate with, and manage relationships with venues, caterers, AV providers, and event suppliers • Coordinate event setup, run-of-show execution, and bump-out activities to ensure seamless delivery • Oversee registration platforms, attendee communications, and event-day coordination • Track event budgets, reconcile expenses, and support financial reporting activities • Ensure compliance with safety, legal, insurance, and risk management requirements while maintaining contingency plans • Build and maintain strong relationships with members, partners, clients, contractors, and stakeholders • Support the rollout of satellite and regional events to increase member engagement and touchpoints • Develop and deliver premium member experiences, workshops, and exclusive opportunities that support revenue growth • Collect and analyse event performance data, including attendance, engagement, revenue, and NPS metrics • Manage post-event surveys, debriefs, ROI reporting, and continuous improvement initiatives • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive YOU'LL BE PERFECT IF YOU HAVE... • Minimum 5 years' experience in event management, travel, tourism, or membership organisations • Demonstrated experience managing multiple concurrent events from planning through to post-event evaluation • Proven experience in vendor negotiation and supplier relationship management • Strong commercial acumen with hands-on budget management and financial reporting experience • Proficiency in event management software, EA platforms, and Microsoft Office Suite • Excellent communication, collaboration, stakeholder management, and relationship-building skills • Advanced organisational, problem-solving, time management, and negotiation capabilities • Valid driver's licence and willingness to travel domestically and occasionally internationally • Experience within the travel, tourism, or retail sectors (desirable) • Knowledge of digital and hybrid event technologies (desirable) • Familiarity with EDM platforms and marketing automation tools (desirable) • Formal qualifications in Event Management, Marketing, Business, or a related discipline (desirable) What you'll enjoy: ‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)    Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment *Please advise your leader before applying*