Manager, Customer Success - Property

SOCi , the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Manager of Customer Success - Property to coach and support a team of Customer Success Managers to deliver consistent, high-quality customer experiences.

This role focuses on day-to-day team leadership, reinforcing best practices, and ensuring customers see clear value from their SOCi investment. A key component of this role is overseeing customers who operate within Multifamily Property Management.

Experience managing large property management customer relationships is critical, as this role helps guide CSMs through the unique dynamics and complexity of those motions.

The Manager works cross-functionally to drive coordinated execution across the customer journey, resolve issues efficiently, and support initiatives that strengthen customer health, adoption, and retention. SOCi expects to pay a base salary in the range of $100,000 - $130,000 USD base plus bonuses/commission.

Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Who We Are SOCi is the leader in AI-powered marketing solutions for multi-location businesses.

With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations.

Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here! How