Director of Expert Services, ITAM and ITOM

The Team As part of Delivery Excellence, our ITAM (IT Asset Management) and ITOM (IT Operations Management) Services teams empower enterprises to optimize their technology investments, strengthen operational resilience, and drive business value across their critical IT domains.

We partner closely with customers to drive adoption of asset optimization, operational excellence, governance, compliance, and demonstrable cost savings through our ITAM and ITOM product portfolios.

The Role As Director, ITAM and ITOM Services (Americas), you will establish the strategic vision and drive the execution of our ITAM and ITOM practice across the United States and Canada.

You will lead a team of senior-level technical consultants and Business Process Consultants (BPCs) while defining practice strategy, market positioning, and competitive differentiation.

You will be instrumental in expanding the ServiceNow ITAM and ITOM footprint, establishing delivery excellence as a competitive advantage, cultivating deep customer relationships, and maximizing customer value realization in the asset management and operations domains.

What you'll do Strategic Practice Leadership & Market Positioning Define and articulate the strategic direction for ITAM and ITOM Services across the Americas, establishing clear market positioning, competitive differentiation, and long-term growth objectives that align with ServiceNow 's broader business strategy.

Develop and execute a comprehensive business plan for ITAM and ITOM Services, forecasting market opportunities, identifying expansion vectors within key customer segments, and establishing measurable KPIs to drive practice performance and revenue growth.

Lead strategic capability development initiatives and establish ITAM and ITOM as a recognized thought leader in the industry, positioning ServiceNow as the preferred partner for enterprise asset optimization and operations excellence. Stay informed of ITAM and ITOM trends, customer landscape changes, regu