Duty Manager - DoubleTree by Hilton Singapore Robertson Quay

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you'll lead by example, ensuring every guest enjoys an exceptional stay from arrival to departure.

You'll oversee daily front office operations, support and guide the team, and confidently handle guest concerns with professionalism and care.

By creating seamless guest experiences and inspiring service excellence, you'll spread the light and warmth of hospitality, making every guest feel valued, welcomed, and eager to return.

Job Description

& Requirements As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.

Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. Monitor lobby traffic and assign team members as required. Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.

Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.

Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures.

Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. Lead and motivate team members by leading by example and employing competent and consistent management practices.

Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. Complete night shift duties acting as the