Forward Deployed Engineer - Agents

Level AI•India•🌍 Remote

Full-time3-7

👁️ 0 views•📝 0 applications•Posted 10/21/2026•Expires 12/20/2026

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Job Description

About Level AI - Level AI is transforming how enterprises understand and engage with their customers. Our AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale.

Leading enterprises use Level AI to automate routine interactions, coach agents in real time, and unlock insights from customer conversations across voice, chat, email, and messaging channels.

Backed by Battery Ventures, ENIAC, and leading AI operators from Amazon Alexa, Google, and Meta, we are building the future of customer experience powered by agentic AI and specialized language models (SLMs). At Level AI , we operate with urgency, ownership, and a deep customer-first mindset.

We value builders who move fast, think clearly, and obsess over delivering measurable impact for customers.

About the Role

- As a Forward Deployed Engineer - Agents , you will lead the end-to-end implementation of AI Virtual Agents and CX automation workflows for customers.

This is a highly technical, customer-facing role where you will translate business requirements into production-ready agent deployments that drive measurable impact — including containment, resolution speed, customer satisfaction, and operational efficiency.

You will partner with customers and internal teams to define success, execute builds, and influence the evolution of Level AI ’s agentic platform based on real-world needs.

This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical solutions, and balances hands-on execution with structured problem-solving.

In This Role, You Will - Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization. Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.

Implement guardrails and validation frameworks to ensure safe, compliant, and predic

Required Skills

AIAgentic AISpecialized Language Models (SLMs)PythonAutomationDecision logicValidation frameworksCompliancePredictive modelingAgile developmentCustomer-facing technical solutionsStructured problem-solving

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