Waterfront Resort Manager

About the Role Our client, a breathtaking coastal resort located in the scenic town of Richards Bay, KwaZulu-Natal , is seeking an experienced and visionary Waterfront Resort Manager. This senior leadership role is responsible for the comprehensive management of all resort operations, ensuring exceptional guest experiences, maintaining high standards of service, and maximizing profitability. The ideal candidate will have a strong background in hospitality management, particularly in a resort or hotel setting, with a proven ability to lead diverse teams, manage budgets, and implement strategic initiatives. You will be instrumental in upholding the resort's reputation for luxury and impeccable service, overseeing everything from guest relations and F&B to property maintenance and event planning. This is an exceptional opportunity to manage a premier destination in Richards Bay . Key Responsibilities • Oversee all day-to-day resort operations, including front desk, housekeeping, food and beverage, maintenance, and activities. • Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and financial performance. • Manage departmental budgets, control costs, and ensure profitability targets are met or exceeded. • Lead, train, and motivate a diverse team of hospitality professionals, fostering a culture of excellence and teamwork. • Ensure compliance with all health, safety, and sanitation regulations. • Develop and execute marketing and sales strategies to drive bookings and enhance the resort's brand presence. • Manage relationships with vendors, suppliers, and local tourism partners. • Handle guest inquiries, concerns, and complaints with professionalism and prompt resolution. • Oversee property maintenance and groundskeeping to ensure the resort is always presented to the highest standards. • Organize and manage special events, conferences, and weddings hosted at the resort. Requirements • Minimum of 7 years of progressive experience in hotel or resort management, with at least 3 years in a General Manager or Assistant General Manager role. • Proven track record of success in managing operations, budgets, and P&L statements in a luxury hospitality environment. • Exceptional leadership, communication, and interpersonal skills. • Strong understanding of hospitality sales, marketing, and revenue management. • Proficiency in property management systems (PMS) and other relevant hospitality software. • A degree in Hospitality Management, Business Administration, or a related field is highly desirable. • Ability to work flexible hours, including evenings, weekends, and holidays. • Problem-solving skills and the ability to remain calm under pressure. • A passion for providing outstanding guest service and creating memorable experiences. • Knowledge of local tourism trends and opportunities in the KwaZulu-Natal region. Benefits Our client offers a highly competitive salary, commensurate with experience, and a performance-based bonus structure. A comprehensive benefits package includes medical aid, life insurance, and a retirement fund. Relocation assistance may be provided. This role also offers opportunities for professional growth within a leading hospitality group and the chance to manage a truly spectacular property in Richards Bay . #J-18808-Ljbffr