Shipping Operations Coordinator

1. Shipment Coordination (Import & Export – Sea, Air, Land) Handle end-to-end shipment operations including booking, documentation, tracking, and delivery. Coordinate with shipping lines, airlines, trucking companies, and overseas agents to ensure timely cargo movement.

Monitor status updates and proactively communicate any changes or delays to customers. 2. Quotation & Rate Handling Prepare and submit quotations for freight services (FCL, LCL, air freight, customs clearance, local delivery). Coordinate with sales and pricing teams to obtain the most competitive rates.

Track quotation validity, follow up with customers for confirmation, and update the system accordingly. Respond to RFQs and rate enquiries promptly and accurately. 3. Documentation & Compliance Generate and verify documents such as: Bill of Lading, Packing List, Commercial Invoice, Delivery Order, Arrival Notice.

Ensure customs declarations are submitted accurately and within deadlines. Maintain compliance with international shipping regulations, port authority requirements, and Incoterms. 4. Customer Service & Communication Serve as a key contact for customers regarding booking, quotation, shipment status, and issue resolution.

Provide professional and timely responses to customer inquiries. Handle complaints or service failures tactfully and follow up with appropriate corrective actions. 5. Billing & Cost Control Review supplier invoices (shipping lines, trucking, warehousing) for accuracy.

Support Accounts Department in issuing final invoices to clients based on quotation and actual costs. Ensure transparency in cost breakdown and resolve any billing discrepancies with vendors or customers. 6.

Internal Coordination Work closely with Sales, Operations, Accounts, and Warehouse teams to ensure smooth workflow. Assist in planning and allocating tasks within the operations team. Support business development activities by sharing customer feedback or market intelligence. 7. Reporting & Records Maintain a