Software Development Engineer, Customer Experience and Business Trends

Description Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our customers' experience across different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for a scale-focused and customer-obsessed Software Development Engineer.

As an SDE, you will be part of a team that adds new capabilities to our customers through core engineering and AI/ML methodologies. The solutions heavily leverage technology to challenge conventional wisdom with hard data. Our SDEs solve complex problems and get to see the impact of their work first-hand.

In this role you will have the opportunity to exercise your creativity and explore ideas to simulate and quantify any aspect of the customer experience.

Key job responsibilities - Design, develop, and maintain scalable software solutions for data collection and analysis platforms - Build and optimize automated data collection frameworks across different surfaces (web, mobile) - Collaborate with cross-functional teams to understand requirements and implement efficient solutions - Write high-quality, maintainable code while following best practices and design patterns - Participate in code reviews and contribute to technical documentation - Debug production issues and implement performance improvements - Work with ML technologies and LLM driven extraction services to enhance data processing capabilities - Contribute to architecture decisions and technical strategy - Mentor junior developers and participate in team's agile development process A day in the life You'll work closely with Product Managers, Data Scientists, and other engineers to build tools that enable large-scale data collection and analysis.

You'll tackle challenges ranging from Automated Data Collection framework development to building new features for our self-service tools, while ensuring high performance and reliability.

About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally.

We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e. g. , consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends.

We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Preferred Qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you're applying in isn't listed, please contact your Recruiting Partner.