Internal Sales Manager

Role Purpose Working as part of a focused and successful sales team, to exceed sales targets and KPI’s set Building the portfolio of new business with the Business Development Managers. To provide internal commercial support to the field sales team to ensure our customer’s expectations are met and service levels exceeded.

Key Responsibilities

Co-ordinate the day to day management of customers, generate, manage & convert sales leads following set processes and utilizing key systems such as OPT Identify and achieve profitable sales opportunities Prepare commercial proposal’s (quotations/tenders etc.)

in line with customer deadlines or within an agreed timeframe Receive inbound calls and build effective customer relationships and loyalty to ensure excellent levels of customer service are provided at all times Build strong customer relationships using a range of communication methods.

Understand customers’ business needs and address any issues following upon sales opportunities Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations Ensure the smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing business can’t be progressed via the telephone Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities, including data gathering and follow up Proactively prioritise workload in line with the Core product, core sector core geography Respond to all cancellation requests, claim handling and follow standard operating procedures and escalation policy as appropriate Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge Proactively follow up quotations to determine the status of James Walkers