Insurance Delivery -Senior-Manager -Hyderabad, Chennai, TVM

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Consulting - Senior Manager, Insurance Delivery (Guidewire and Insurance Platforms) At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation. The Opportunity We are looking for an accomplished Senior Delivery Manager with 15+ years of experience to lead complex Insurance technology engagements for global clients. The role requires broad functional and technical understanding of Guidewire InsuranceSuite, surrounding digital and integration platforms, and a strong command of service management and ITIL principles. The successful candidate will own client outcomes, delivery performance, financial health, service quality, people leadership and continuous improvement across a large engagement or a portfolio of engagements. Your Key Responsibilities • Own end-to-end delivery of large, complex or multiple Insurance engagements across implementation, transformation, application maintenance and support, enhancements, integration, testing, release and production operations. • Provide executive governance across scope, schedule, quality, SLAs, risks, dependencies and benefits, with clear accountability for committed client outcomes. • Lead geographically distributed, multidisciplinary teams across onshore, nearshore and offshore locations, including service managers, architects, functional consultants, engineering, testing, DevOps and service management teams. • Build trusted relationships with client executives, business leaders, technology stakeholders, product owners and third-party partners, and act as the senior escalation point for delivery and service matters. • Establish and run governance forums, steering committees, service reviews and executive reporting with fact-based insights, decisions and actions. • Drive predictable delivery through integrated planning, demand and capacity management, dependency management, release readiness, quality gates and disciplined change control. • Own performance against contractual service levels and experience measures; lead recovery plans where performance is at risk and ensure transparent reporting of trends and corrective actions. • Oversee major incident response, problem management, root-cause analysis, change and release management, service transition, knowledge management and operational resilience. • Ensure adherence to ITIL-aligned processes, client controls, security requirements, regulatory obligations, audit expectations and delivery standards. • Drive continuous improvement, automation, shift-left, observability, engineering excellence and AI-enabled operations to improve reliability, responsiveness and cost efficiency. • Support solutioning, estimation, proposal development, transition planning and mobilization for new opportunities and scope expansion. • Develop leadership capability and succession across the account; coach managers and senior team members, manage performance, improve retention and build a strong delivery culture. Skills And Attributes For Success Guidewire and platform leadership • Broad knowledge across Guidewire PolicyCenter, BillingCenter and ClaimCenter, including configuration, integration, data, digital channels, rating, batch processing, rules, workflows and reporting. • Understanding of Guidewire Cloud delivery and operations, cloud migration considerations, platform upgrades, environment strategy, deployment pipelines and production support models. • Ability to oversee Guidewire integrations with policy, claims, billing, document, payment, finance, customer relationship management, data, analytics, identity and other enterprise platforms. • Knowledge of modern architecture and engineering practices involving APIs, microservices, event-driven integration, middleware, cloud services, secure DevOps, automated delivery pipelines, test automation and observability. • Working knowledge of adjacent Insurance platforms and technologies such as digital portals, data and analytics platforms, document and content management, rating solutions, enterprise integration and cloud infrastructure. Service management and operational excellence • Practical application of ITIL principles across incident, major incident, problem, change, release, request, configuration, knowledge, availability, capacity and service-level management. • Experience establishing operating models, service governance, escalation paths, responsibility structures, support coverage, on-call models and service improvement plans. • Ability to use operational data to identify recurring failure patterns, service risks, demand drivers and improvement opportunities, and convert insights into measurable actions. Leadership and delivery attributes • Strong Insurance domain understanding, preferably Property and Casualty, across policy administration, underwriting, billing, claims and related business processes. • Proven success delivering large-scale or multi-account technology engagements for global clients, with accountability for distributed teams and senior stakeholders. • Ability to operate confidently across executive governance, commercial management, delivery detail and technical risk while maintaining focus on business outcomes. • Strong leadership presence, communication, negotiation, conflict resolution and stakeholder management skills. • Commercial acumen covering estimation, staffing, budgeting, forecasting, productivity, contract interpretation and change control. • Experience with Agile, Scrum, scaled delivery and traditional delivery methods, with the judgment to apply fit-for-purpose governance. • Working familiarity with service and engineering tools such as ServiceNow, Jira, Azure DevOps, monitoring platforms, knowledge repositories and automated delivery toolchains. To qualify for the role, you must have • 15+ years of overall experience in technology delivery, including substantial leadership experience in Insurance engagements. • Pr