IT Desktop Support Engineer (Pharma/Contract)

12 months contract Work location: Tuas About the Job Provide onsite IT support to employees and contractors, including end-user devices, asset management, onboarding/offboarding, meeting room support, and infrastructure "smart hands" activities.

Ensure compliance with IT service, security, and asset management processes. End-User Device Support Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals. Support Mac devices where required. Perform hardware replacements, repairs, imaging, upgrades, and device lifecycle management.

Asset & Inventory Management Manage IT assets, loan equipment, and inventory records. Conduct audits and support deployment, returns, swaps, and retirement of devices. Onboarding & Offboarding Set up hardware, accounts, and access for new hires. Recover equipment and deactivate access for departing employees.

Meeting, Event & Executive Support Support meeting rooms, AV systems, Teams/Zoom, town halls, and VIP visits. Coordinate with vendors for advanced AV issues. Infrastructure Support (Smart Hands) Provide onsite support for network, server, and telecom teams.

Assist with equipment checks, component swaps, vendor escorting, and troubleshooting. Local IT Administration Maintain site documentation, runbooks, and support knowledge articles. Support office moves, hardware refreshes, and expansion projects.

Ticket & Service Management Manage incidents, requests, tasks, and changes through ServiceNow. Ensure timely ticket resolution and accurate documentation. Collaboration & Escalation Work closely with service desk, regional IT teams, and vendors. Escalate issues appropriately and provide updates to stakeholders.

Compliance, Safety & Security Adhere to IT security, data protection, EHS, GMP/GxP, and company policies. Maintain audit-ready documentation and compliance standards. Success Factors Deliver timely, high-quality onsite support. Maintain accurate documentation and asset records. Protect compliance, safety, and se