Assistant Manager Operations

Company: Rapid Physiocare Location: Singapore Reports to: General Manager About the Role We are seeking a degree-qualified professional with experience in customer service and people management to support our daily operations and deliver a consistently high standard of service.

This role suits a responsible, organised and proactive individual with strong problem-solving skills and sound judgement. You will coordinate staff, resolve operational issues and translate management decisions into clear actions.

Key Responsibilities

Support the General Manager in overseeing daily operations and maintaining service standards. Guide and support customer service staff, coordinate responsibilities and monitor follow-through. Handle customer enquiries, feedback and complaints professionally, ensuring timely resolution.

Identify operational issues, investigate underlying causes and implement practical solutions. Assess how changes to policies, services or procedures affect workflows and staff responsibilities.

Communicate operational changes promptly, ensuring affected staff understand what is required and implement changes consistently. Coordinate with relevant teams to maintain smooth workflows and a positive customer experience. Manage competing priorities, track outstanding tasks and ensure deadlines are met.

Maintain clear operational procedures and identify opportunities to improve efficiency. Keep the General Manager informed of progress, recurring issues and matters requiring decisions.

Requirements

A recognised degree in Business Administration, Management, Hospitality or a related discipline. Previous experience in customer service and supervising or managing people. Strong problem-solving skills, with the ability to assess situations and implement effective solutions.

Excellent organisational and time management skills. Clear written and verbal communication skills. Sound judgement, attention to detail and a strong sense of accountability. Ability to work independently