Proxy Engineer - Netskope Security

Position : Proxy Engineer (Netskope) Overall/Total Experience : 3 - 5 years Location : Navi Mumbai Working Days : 6 Days from Office Notice Period Requirement : 30 Days (Maximum) Client's Company Size : Startup / Small Enterprise - Must be comfortable with a 24/7 NOC rotational shift environment Roles & Responsibilities : - Manage and administer PROXY solutions in a 24/7 NOC environment. - Handle incident, problem, service request, and change management for PROXY setup. - Assist with day-to-day BAU and MACD configuration changes. - Proactively monitor network infrastructure using monitoring tools to isolate events before service degradation. - Support incident monitoring and incident analysis/response initiatives. - Coordinate with users to resolve trouble tickets and troubleshoot OSI Model layers 1, 2, and 3. - Conduct daily performance checks, periodic audits, and compliance verification. - Perform immediate troubleshooting for network outages as reported by users and operational personnel. - Deploy and maintain access and security policies for PROXY solutions. - Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration. - Maintain device configuration backups as per agreed schedule. Candidate Requirements : - Must have 2+ years of overall network security experience, with at least 2 years managing Proxy solutions, including hands-on experience with Netskope. - Must have experience in incident, problem, service-request, change, configuration, and capacity management of a Proxy setup, assisting with day-to-day BAU MACDs and configuration changes, and maintaining SLAs for incidents in the queue. - Must have experience using network monitoring tools to isolate events before service degradation, supporting incident monitoring/response, resolving trouble tickets with users, and performing immediate troubleshooting for outages. - Must have proficiency in Proxy management across Windows, Linux, and Unix environments, with knowledge and understanding of policies and exceptions. - Must have experience with packet capture, analysis, and troubleshooting tools across OSI Layers 1 - 3. - Must have experience applying security patches, deploying/maintaining Proxy access and security policies, daily performance checks, audits/compliance, OEM coordination (TAC, RMA, reconfiguration), and scheduled config backups. - Banking-industry experience preferred; strong candidates with the same technical experience from another industry are acceptable. - Must be comfortable with a 24/7 NOC rotational shift environment at the client site.