International Voice Process (3 month contractual)

About the Opportunity A growing global workforce solutions provider operating in the customer experience and business process outsourcing (BPO) sector, we connect top talent with international clients seeking fluent, professional voice support across time zones. Our remote-first model empowers associates to deliver high-impact customer service from anywhere in India—while earning competitive pay, flexible schedules, and global exposure. Role & Responsibilities • Handle inbound/outbound voice calls for international clients, ensuring clear communication and issue resolution. • Follow structured call scripts and CRM protocols to maintain service standards and compliance. • Log call details accurately in designated systems and escalate complex issues appropriately. • Adhere to SLAs, KPIs, and quality benchmarks set by client service level agreements. • Participate in weekly training and performance review sessions to maintain consistency. • Work flexibly across early morning, evening, or night shifts to align with global client hours. Skills & Qualifications • Must-Have • Fluent English spoken & written communication • Clear, professional telephone etiquette • CRM navigation experience (e.g., Salesforce, Zoho, Freshdesk) • Ability to multitask during live calls • Comfort with shift-based remote work • Stable internet & noise-free calling environment • Preferred • Prior BPO/customer support experience • Familiarity with international time zones • Basic Microsoft Office/Google Workspace proficiency Benefits & Culture Highlights • 100% remote work from anywhere in India • Flexible shift options with 3-month contractual commitment • Performance-linked incentives and growth pathways