Presales Executive

Key Responsibilities: • Lead Qualification & Customer Engagement: • Respond to inbound customer inquiries via chat, email, and calls. • Identify potential customers and qualify leads for the sales team. • Provide detailed product information and recommend suitable rental plans. • Online Sales & Conversion: • Engage with customers through online platforms to drive conversions. • Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience. • Follow up with interested customers to ensure order completion. • CRM & Data Management: • Maintain accurate records of customer interactions and inquiries in the CRM system. • Track and analyze customer data to improve sales performance. • Collaboration with Sales & Marketing Teams: • Work closely with the sales team to ensure smooth handover of qualified leads. • Provide insights to the marketing team on customer preferences and trends. • Customer Relationship Management: • Build and maintain long-term relationships with potential and existing customers. • Ensure high customer satisfaction through prompt and professional service. Key Requirements: • Education: Bachelor's degree in Business, Marketing, or a related field. • Experience: 1-3 years in online sales, pre-sales, telesales, or customer support. • Skills: • Excellent communication and persuasion skills. • Strong understanding of e-commerce sales and online customer behavior. • Experience with CRM tools and online sales platforms. • Ability to multitask and work in a fast-paced environment.