Regional Head - Operations - North India - Last Mile

Regional Head - Operations - North India (Last Mile) We are hiring a senior operations leader to head Last-Mile Logistics Operations for North India for a fast-scaling, tech-driven logistics platform. This role will be responsible for driving operational excellence, managing large on-ground teams, scaling regional operations, and ensuring superior service delivery across multiple cities and states. The position requires a hands-on leader who can balance execution, people leadership, process compliance, and business growth, while acting as a strong cultural ambassador for the organization. It is a high-impact leadership opportunity to own and scale last-mile operations with direct visibility and influence on service excellence, customer experience, and regional business growth. Please Note: Candidates with experience in logistics, e-commerce, quick or hyperlocal delivery platforms, and a proven track record of managing large, multi-state operations are preferred; exposure to tech-driven or startup environments will be a strong advantage. Key Responsibilities : - Lead and oversee end-to-end last-mile operations across assigned states in North India. - Own operational performance across multiple hubs / operating units and drive continuous improvement. - Guide, mentor, and review performance of regional and city-level operations leaders. - Analyse operational metrics, productivity data, and forecasts to drive capacity planning and expansion decisions. - Ensure strong process adherence, compliance, and zero tolerance for operational discrepancies on ground. - Act as an escalation point for critical operational issues and resolve them in coordination with regional stakeholders. - Partner closely with Sales teams to support volume growth and ensure operational readiness for demand spikes. - Own regional budgets, cost controls, and productivity targets. - Work closely with HR and Talent teams on manpower planning, hiring, and workforce productivity. - Serve as a culture and values champion, driving high standards of service and execution excellence across the region. Key Skills & Competencies : - Strong experience in Last-Mile / Hyperlocal / Logistics Operations at a regional or multi-city level. - Proven expertise in operations scaling, workforce management, and cost optimization. - Strong analytical skills with the ability to interpret performance data and drive actionable insights. - High ownership mindset with excellent problem-solving and decision-making abilities. - Strong stakeholder management and communication skills. - Demonstrated people leadership experience managing large on-ground and managerial teams. - Ability to thrive in a fast-paced, high-growth, execution-focused environment. If you think you fit the bill then do send us a cover note on your experience, fitment along with your detailed CV and with your current CTC and we will get back to you.