Global Distribution Programs Quality Manager

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**Job Function:** Quality **Job Sub** **Function:** Quality Assurance **Job Category:** Professional **All Job Posting Locations:** São José dos Campos, São Paulo, Brazil, São Paulo, Brazil **Job Description:** Overall purpose of job: The Global Distribution Programs Quality Manager manages the implementation, governance, operational performance, and continuous improvement of assigned global transportation quality, supplier quality, and distribution quality programs.

The role translates established Q&C strategies, standards, and business priorities into program objectives, implementation plans, governance routines, performance measures, and improvement actions.

The incumbent coordinates cross-functional and regional resources, monitors program risks and performance, escalates significant issues, and supports consistent execution of applicable health authority regulations, Good Distribution Practices, J&J Quality Standards, and enterprise quality-system requirements.

The role partners across Q&C, Supply Chain, Transportation, Commercial Quality, Regulatory, Procurement, Technology, suppliers, and logistics service providers to resolve complex quality issues, improve processes, and support global business priorities.

Essential duties and responsibilities: **Global Program Governance & Execution** - Manage assigned global Q&C transportation, distribution, technology-implementation, and supply-chain quality programs within established strategies, governance frameworks, annual objectives, and business priorities.

- Develop and maintain program plans, implementation roadmaps, governance routines, performance measures, resource requirements, and improvement actions for assigned programs.

- Coordinate evaluation and prioritization of initiatives based on compliance risk, business value, customer impact, strategic alignment, implementation complexity, resource requirements, and expected benefits; prepare recommendations for governance approval.

- Monitor program and quality-system performance through scorecards, management reviews, governance forums, and stakeholder feedback; communicate progress, risks, dependencies, opportunities, resource needs, and decisions required.

- Support strategy and portfolio-planning processes by providing program insights, risk assessments, performance trends, resource estimates, and implementation recommendations.

**Transportation & Distribution Quality** - Serve as a global Quality subject-matter resource for transportation and distribution, providing technical guidance and program oversight for logistics operations, transportation strategies, network changes, sourcing activities, new capabilities, technology deployments, and operational improvements.

- Lead the development, implementation, harmonization, and maintenance of global Quality requirements for transportation-lane qualification, route and mode verification, transport qualification, controlled ambient and cold-chain logistics, and distribution network changes, subject to applicable governance and approval requirements.

- Coordinate transportation and distribution risk assessments across products, markets, modes, lanes, suppliers, and logistics service providers, ensuring appropriate controls, actions, monitoring, and escalation.

- Oversee investigation, product-impact assessment, escalation, remediation, communication, and trending of significant transportation complaints, product damages, delivery issues, and related quality events.

**Supplier Quality & Purchasing Controls** - Manage global Quality oversight activities for transportation carriers, logistics service providers, freight forwarders, and assigned distribution partners, ensuring consistent application of supplier qualification, quality agreements, purchasing controls, change notification, audits, investigations, CAPA, escalation, and disengagement requirements.

- Monitor supplier performance through approved quality, compliance, service, audit, complaint, risk, and CAPA metrics; coordinate business reviews, performance-recovery plans, escalations, and continuous-improvement actions.

- Partner with Global Supplier Quality, Procurement, Transportation, Commercial Quality, and Enterprise Quality to deploy and sustain the enterprise supplier-quality operating model and provide Quality support for sourcing, supplier transitions, network changes, provider onboarding, and contract renewals.

**Quality Systems, Compliance & Training** - Ensure applicable QMS processes are effectively integrated into assigned transportation, distribution, supplier-quality, technology, and improvement programs, including document management, change control, nonconformance, investigation, CAPA, validation, audit, training, metrics, and regulated system requirements.

- Coordinate required documentation, approvals, system access, periodic reviews, reporting, and effectiveness assessments for assigned programs.

- Monitor relevant quality-system health and compliance trends, identify recurring or systemic gaps, escalate significant risks, and coordinate corrective and preventive actions.

- Manage deployment and continuous improvement of Q&C training requirements supporting assigned distribution programs, including content coordination, implementation, completion monitoring, effectiveness assessment, and reporting.

**Audit, Inspection & Compliance Readiness** - Manage audit and inspection-readiness activities for assigned transportation, distribution, supplier-quality, and QMS programs in accordance with established enterprise readiness frameworks.

- Develop and maintain supporting readiness standards, self-assessment tools, review routines, response expectations, escalation pathways, and program reporting.

- Lead or support preparation and response activities for health authority inspections, JJRC audits, notified-body audits, third-party audits, supplier audits, internal audits, compliance reviews, and regulatory inquiries within the assigned scope.

- Coordinate investigation, remediation, escalation, effectiveness verification, and closure of audit observations, inspection findings, CAPAs, regulatory commitments, and related actions.

- Support regulatory interactions in coordination with designated Quality, Regulatory, and business leaders by providing technical information, program records, risk assessments, and response coordination.

**Quality Data, Metrics & Analytics** - Develop, implement, and maintain consistent definitions, calculation methods, data-ownership expectations, reporting requirements, and review processes for metrics supporting assigned transportation, supplier-quality, QMS, compliance-training, audit, quality-event, and improvement programs.

- Deliver scorecards, trend analyses, and performance insights for Quality Reviews, management reviews, supplier business reviews, and governance forums, highlighting compliance risks, recurring issues, and improvement opportunities.

- Coordinate data-quality reviews and corrective actions to improve the accuracy, completeness, consistency, and usability of program information. **Team, Stakeholder & Change Leadership** - Provide program leadershi