Account Manager

Summary: As an Account Manager in the Manufacturing & Production sector, you will play a crucial role in maintaining and expanding client relationships. Based in Melbourne, Victoria, this permanent, full-time position is ideal for an entry-level professional eager to develop their career in a dynamic industry. You will be responsible for ensuring client satisfaction and driving business growth through effective communication and strategic planning. Responsibilities: • Manage and nurture client accounts to ensure satisfaction and retention. • Develop and implement account strategies to meet client needs and business objectives. • Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly. • Collaborate with internal teams to deliver tailored solutions and services to clients. • Monitor account performance and provide regular updates to clients and management. • Identify opportunities for upselling and cross-selling additional products and services. • Prepare and present reports on account status and performance metrics. Qualifications: • Bachelor’s degree in Business, Marketing, or a related field (preferred but not essential). • Strong communication and interpersonal skills. • Ability to build and maintain relationships with clients. • Basic understanding of sales principles and customer service practices. • Proficiency in Microsoft Office Suite and CRM software. • Strong organisational skills and attention to detail. • A proactive attitude and willingness to learn. • Familiarity with the manufacturing or production industry supply chain and client base. • Demonstrated ability to manage multiple client accounts and projects concurrently.