Commercial / Sales Coordinator

Commercial/Sales Coordinator Job Title Commercial/Sales Coordinator Job Purpose The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams. Key Responsibilities Sales Administration • Process customer quotations, sales orders, and contracts. • Maintain accurate customer records within the CRM system. • Monitor order status and liaise with internal departments to ensure timely delivery. • Support the sales team with reports,presentations and customer documentation. • Support finance with accurate sales and pricing information • Track sales activities and update sales pipeline information. Customer Service & Relationship Management • Provide customers with product,pricing and delivery information. • Resolve customer issues promptly and escalate where necessary. Commercial Support • Assist in preparing tenders, bids, and commercial proposals. • Support contract administration and ensure compliance with company procedures. • Assist with pricing reviews and commercial data analysis. • Monitor customer agreements and renewal dates. Reporting & Analysis • Produce regular sales performance reports and KPIs. • Analyse sales data and identify trends or opportunities. • Support forecasting and budgeting activities. • Maintain accurate sales and commercial records. Cross-Functional Collaboration • Work closely with Operations,Finance,Procurement and Customer Service teams. • Coordinate communications between customers and internal stakeholders. • Support continuous improvement initiatives and process efficiencies. • Administration duties as required by the Managing Director i.e.Minor commercial projects,travel planning,facilities support,room hire,events. Essential • Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role. • Strong administrative and organisational skills. • Proficient in Microsoft Office. • Excellent communication and interpersonal skills. • Ability to manage multiple priorities and meet deadlines. • Strong attention to detail and accuracy. Desirable • Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics). • Experience supporting tender or contract management processes. • Knowledge of commercial procedures and pricing structures.