Forward Deployed Engineer

Intro For this position we are only looking for candidates located in Germany, Austria or Switzerland . Nairon GmbH is a Swiss startup building AI voice agents that answer and make phone calls for businesses.

Our platform runs real-time conversations over the phone and on the web, connected to our customers' telephony and business tools. We value clear communication, thoughtful engineering, and a collaborative approach to problem-solving. Join us as we continue to develop tools that make a difference.

Tasks As a Forward Deployed Engineer at NAIRON, you will work directly with our customers and make the platform do what they need. Your responsibilities will include: Building voice agents and conversation flows for customers, from the first workshop to go-live.

Connecting the platform to customers' systems: CRMs, ticketing, calendars, internal APIs and their phone setup. Writing integration code and small services in Python or TypeScript .

Debugging live calls with customers: reading logs and traces, finding the cause, fixing it or handing it to the core team with a clear report. Turning what you learn on site into product improvements, together with engineering. Supporting pre-sales with technical answers when a deal needs an engineer.

Requirements

Experience: A mid-level engineer, or a developer with several years in solution engineering, integration or technical customer work. Technical Skills: Required: Solid Python or TypeScript ; REST APIs, webhooks and authentication. Comfort reading logs and traces and debugging systems you did not write.

Basic understanding of how telephony or real-time media works, or the will to learn it fast. Nice to have: Experience with LLMs, prompt design or conversational AI. SIP, PBX or contact-centre systems. Docker , cloud platforms, CRM platforms such as HubSpot or Salesforce .

Communication: German at business-fluent level (C1) is essential , as you work with our customers in German. Good English, as it is our internal working lan