Director of Applied AI Engineering

Director of Applied AI Engineering North - Remote (US) Let’s go North, together. Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary

The Director of Applied AI Engineering will build and lead North's Applied AI team: a hands-on group that takes AI capabilities from prototype to production inside real business workflows.

This is a delivery role, not a research role, measured by systems that are live, adopted, and safe to run in a regulated financial services environment.

This will require an individual with strong software engineering fundamentals, judgment about where large language models and machine learning outperform conventional automation, attention to detail, and the capacity to rapidly develop and act upon in-depth knowledge of our business, products, customers, and regulatory obligations.

This position will partner with Product, Sales, Marketing, Operations, and Risk to improve current business processes, and will work with Risk, Compliance, Legal, and Information Security to ensure AI systems are explainable, auditable, and safely governed.

This role is responsible for providing updates to leadership on the team's impact through clear reporting and KPIs, and for establishing the long-term strategy, technical architecture, and responsible-AI guardrails as well as the short-term scope and sequencing that gets value into production quickly.

What You’ll Be Doing: Build and lead a high-performing Applied AI engineering team, defining the practice's operating model, engagement strategy, and technical standards from the ground up.

Partner with Product, customers, and business stakeholders to observe workflows and turn operational challenges into effective AI solutions. Drive rapid discovery, protot