Senior ServiceNow Workflow Consultant

As a Senior ServiceNow Workflow Consultant, you will: • Leverage ServiceNow expertise and business domain knowledge to design efficient workflows aligned with customer journeys and business objectives. • Analyze customer requirements and translate them into effective ServiceNow workflow solutions using platform capabilities and industry best practices. • Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to support consistent and high-quality delivery. • Guide customers in creating, reviewing, and approving user stories, acceptance criteria, and testing strategies. • Collaborate with product teams to share insights, recommend improvements, and promote workflow best practices. • Resolve complex issues and escalations raised by junior team members, taking ownership of functional delivery. • Coach and mentor Associate Business Process Consultants, supporting their professional development and performance. • Maintain relevant ServiceNow skills and certifications aligned with assigned workflows. • Leverage AI-powered tools and capabilities to streamline workflows, support decision-making, improve problem-solving, and identify opportunities for process optimization. • Support customer engagements by explaining relevant AI capabilities, ethical considerations, and practical applications. What You Bring to the Table • 6–8 years of overall professional experience, with at least 5 years of experience in a professional services organization or equivalent education and experience. • Strong knowledge of ServiceNow platform capabilities and workflow design. • Experience designing and optimizing business workflows based on customer requirements and business processes. • Experience preparing user stories, acceptance criteria, testing strategies, and knowledge transfer documents. • Relevant ServiceNow certifications aligned with the specific workflow domain. • Experience handling complex functional issues, troubleshooting escalations, and driving resolution. • Experience coaching junior consultants and supporting business process consulting teams. • Understanding of AI concepts, AI-powered tools, responsible AI practices, and their application in business workflows. • Experience collaborating with customers, product teams, and cross-functional stakeholders. You should possess the ability to: • Independently manage customer engagements and drive workflow design activities from requirements gathering through delivery. • Understand customer journeys and translate business needs into practical, value-driven ServiceNow solutions. • Lead functional discussions and guide customers in documenting, validating, and approving requirements. • Analyze complex problems, identify root causes, and implement effective solutions. • Handle escalations professionally and provide guidance to junior team members. • Coach and mentor Associate Business Process Consultants while promoting collaboration and knowledge sharing. • Identify opportunities for workflow automation, continuous improvement, and AI integration. • Communicate technical and functional concepts clearly to customers and internal stakeholders. • Work collaboratively while taking ownership of assigned projects and deliverables. What We Bring to the Table • An opportunity to work on customer-focused ServiceNow workflow design and optimization initiatives. • Exposure to enterprise business processes, workflow automation, and AI-enabled process improvement. • Opportunities to collaborate with product teams, customers, and cross-functional professionals. • Opportunities to demonstrate functional leadership, mentor junior consultants, and contribute to continuous improvement. • A professional environment focused on customer success, innovation, and delivery excellence. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Giftson Paul Davidson Phone: +31 20 369 0609 ; Extn : 151 E-mail: giftson.p@stafide.nl LinkedIn : https://www.linkedin.com/in/giftsonpauldavidson/