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Forward Deployed Product Manager - AI Agent (EMEA)
Cresta•United Kingdom•🌍 Remote
Full-timeSenior
👁️ 0 views•📝 0 applications•Posted 10/18/2026•Expires 12/17/2026
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Job Description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
Cresta ’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.
Cresta ’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta .
About the Role
As our first EMEA Forward Deployed Product Manager, AI Agent , you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers.
This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally.
You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.
In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform.
As the first hire in EMEA, you’ll also play a k
Required Skills
Call Center OperationsCross-functional CollaborationLeadershipNext.jsProduct Management
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