Client Partner, Strategic Learning

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!

The opportunity Job Overview: The Client Partner, Strategic Learning (CPSL) is a senior leader within the key account team, partnering with the Regional Director to drive account growth, profitability, and the successful design and delivery of complex leadership development solutions.

Serving as a trusted adviser and thought leader, the CPSL builds deep, strategic relationships with clients, engaging senior leaders in business and leadership development conversations that shape impactful learning strategies.

With strong business acumen and deep expertise in leadership development, the CPSL architects innovative, high-quality solutions that align with client needs and Harvard Business Publishing's offerings.

As a key member of the Regional Steering Committee and an extended member of the Service Delivery leadership team, the CPSL plays a critical role in shaping regional strategy, ensuring solution excellence, and advancing the evolution of Corporate Learning's practices and services.

What will you do: Partner with regional sales leadership to define account strategy and plan for most critical accounts and prospects Co-develop account strategy and execution plan Partner to develop opportunities and define solutions Develop proposals and pricing Ensures solution relevance and executability through close partnership with Service Delivery leaders Learning and Leadership Consultant Leverages deep business acumen and knowledge of external factors (local economy, competition, learning trends, learning technology) to lead business conversations with colleagues and with clients/prospects Gains client confidence to consult on their comprehensive leadership development strategy Provides market information to Marketing and Product Management to ensure that HBP remains at the forefront of leadership development Solution Architect Leads high-level design sessions with prospects/clients to co-create the optimal solution Architects leadership development solutions that are innovative and produce expected behavior change, while leveraging standard HBP solutions wherever possible Thought Leader Stays current with trends in leadership, business and learning to help further the learning and leadership development profession Provides thought leadership in a variety of forums: client meetings, white papers, industry conferences Business Development and Client Relationship Management Partner Partners with the sales and delivery teams to develop, maintain, and sustain client relationships over time Differentiates HBP against the competition by focusing on points of differentiation to help increase sales and retain clients Ensures, with appropriate staffing, design and delivery of projects within an account Manage high quality needs assessment, program design, curriculum development and delivery of each client program With appropriate sized teams within an account, responsible for leading an account's portfolio of business and meeting or exceeding margin, client and quality expectations.

Able to take a leadership role in managing client situations such as scope/timing/quality challenges and is able to identify situations that pose high risk for HBP and draw upon the appropriate resources to mitigate.

Effectively coaches and mentors team members on client skills, leadership development content and expertise, etc.

What will you bring: 10+ years of experience in learning solutions design and delivery Demonstrated ability and experience in the following: Selling/designing/delivering leadership and management development programs Delivering consulting and professional services for complex learning solutions and/or working in a learning and development organization.

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