Senior Business Analyst

Job Purpose We are seeking an experienced Business Analyst (Techno-Functional) with 5-6 years of relevant experience in the NBFC or Banking domain. The candidate must have strong functional knowledge of Loan Management System (LMS), along with a good understanding of Oracle Database, SQL, and PL/SQL. Knowledge of Loan Origination System (LOS) and Collections & Recovery processes will be considered an added advantage. The candidate will act as a bridge between Business, Operations, Product, and Technology teams and will support requirement gathering, functional analysis, solution documentation, impact assessment, testing, implementation, and post-production stabilization. Duties and Responsibilities Key Responsibilities Business Analysis & Requirement Management • Gather, analyze, validate, and document business requirements from relevant stakeholders. • Understand existing business processes, application workflows, and integration dependencies. • Prepare BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, functional specifications, and data mapping documents. • Translate business requirements into clear and implementable functional specifications. • Conduct requirement walkthroughs with Business, Development, QA, Database, Integration, and Vendor teams. • Identify functional gaps, assumptions, risks, dependencies, and system limitations. • Perform functional and system impact analysis and maintain requirement traceability. LMS Domain Expertise • Customer and loan account creation, loan booking, and boarding. • Loan disbursement and repayment schedule generation. • EMI and non-EMI payment processing, interest calculation, and installment management. • Charges, penalties, waivers, refunds, part-payment, prepayment, foreclosure, and closure. • Loan restructuring, rescheduling, customer servicing, and delinquency handling. • Loan reconciliation, accounting impacts, and integration with upstream and downstream systems. Techno-Functional Coordination • Work with Development teams to convert functional requirements into technical solutions. • Provide functional clarifications during development and testing. • Review solution designs, data mappings, and interface specifications. • Understand application data flows and database-level impacts. • Coordinate with Database, Integration, API, Infrastructure, and Vendor teams. • Support defect analysis, production issue investigation, root-cause analysis, and resolution validation. Oracle Database Understanding • Relational database concepts, tables, views, keys, relationships, and data models. • SQL queries, joins, subqueries, aggregate functions, and analytical functions. • Working understanding of stored procedures, functions, packages, triggers, and PL/SQL fundamentals. • Data extraction, validation, reconciliation, and production issue analysis using database records. API & Integration Understanding • Understand REST APIs and web-service integrations. • Review JSON and XML request and response payloads. • Prepare and validate source-to-target mappings, field validations, and transformation rules. • Understand response codes, error handling, and upstream/downstream dependencies. • Support interface testing, reconciliation, API contract reviews, and solution discussions. Testing, UAT & Production Support • Prepare and review SIT and UAT scenarios and test cases. • Ensure coverage of positive, negative, boundary, and exception scenarios. • Coordinate UAT, defect analysis, fix validation, retesting, and closure. • Maintain traceability between requirements, test cases, and defects.|• Support production deployment, sanity validation, monitoring, and stabilization. Stakeholder Coordination • Coordinate with Business, Operations, Product, Risk, Compliance, Finance, Technology, and Vendor teams. • Facilitate requirement workshops and solution discussions. • Communicate status, risks, dependencies, and open points. • Follow up on pending clarifications, defects, approvals, and sign-offs. • Manage assigned priorities and escalate critical risks through appropriate channels. Required Qualifications and Experience • 5-6 years of experience as a Business Analyst or Techno-Functional Analyst. • Relevant working experience in the NBFC or Banking domain. • Strong functional understanding of Loan Management System. • Good understanding of Oracle Database with working knowledge of SQL and PL/SQL. • Experience in requirement gathering, documentation, functional solutioning, and impact analysis. • Good understanding of SIT, UAT, defect management, release support, and production support. • Strong analytical, problem-solving, communication, and stakeholder-coordination skills. Good-to-Have Skills • Knowledge of LOS processes, including customer onboarding, KYC/CKYC, loan application processing, credit assessment, approval workflows, and LOS-to-LMS integration. • Knowledge of Collections processes, including DPD and bucket management, allocation, tele-calling, field collections, dunning, promise-to-pay, settlement, agency management, recovery, and collection MIS. • Exposure to digital lending platforms, Agile/Scrum delivery, RBI guidelines, and enterprise lending solutions.