Manager, Solution Architect (Sales & Service)

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Join us as Manager, Solution Architect and lead a team of talented Solution Architects shaping technology solutions across our Retail Technology landscape. You’ll provide both people and architecture leadership, helping teams turn strategy into solutions that are scalable, secure, supportable, and built for the future. Working across Product, Engineering, Delivery, and Enterprise Architecture, you’ll influence critical technology decisions, navigate complex trade-offs, and ensure architecture enables delivery rather than slows it down. You’ll also play an important role in strengthening our architecture practice, embracing modern technology and AI-enabled ways of working, and building the capability of our architects. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane). What You’ll Do • Lead, coach, and develop a team of Solution Architects, building capability, supporting career growth, and creating a high-performing culture of collaboration, constructive challenge, and continuous learning. • Provide architecture leadership across Retail Technology portfolios, ensuring solutions are coherent, scalable, secure, and aligned with enterprise direction. • Guide architects and delivery teams through solution options, technical trade-offs, integrations, data flows, and non-functional requirements, balancing speed, quality, cost, risk, and maintainability. • Partner with Product Owners, Engineering Managers, Delivery Leads, Platform Leads, and business stakeholders to translate strategy and business needs into practical technology outcomes. • Bring architecture into delivery early, managing demand and deploying capability across priorities to navigate architecture debt, platform constraints, technical risks, and cross-team dependencies while unblocking progress. • Act as a bridge between Enterprise Architecture and delivery, translating target-state direction, guardrails, and platform roadmaps into pragmatic solution decisions. • Strengthen architecture practices through reusable patterns, effective governance, modern tooling, and the adoption of AI-enabled approaches that improve architecture quality, productivity, and insight. What You’ll Bring • Significant Solution Architecture experience in a complex enterprise environment, ideally within insurance, financial services, digital, customer, policy, or claims technology. • Demonstrated experience leading, coaching, or managing Solution Architects, technical leads, or senior technology professionals, including capability and performance development. • Strong architecture expertise spanning solution design, integration patterns, data flows, non-functional requirements, operational resilience, regulatory obligations, technical risk and architectural trade-offs. • Experience with modern technology patterns including cloud platforms, API-first design, event-driven architecture, digital channels, data integration, and enterprise platforms. • The judgement and confidence to challenge assumptions and navigate ambiguity, making pragmatic recommendations that balance delivery speed with customer impact, cost, risk, and long-term sustainability. • Strong stakeholder influence and facilitation skills, with the ability to build trusted relationships and bring technical, business, delivery, architecture and enterprise platform teams together to align complex solution needs with platform strategy, roadmaps, constraints and delivery priorities. • Experience embedding architecture within agile delivery environments, with a practical approach to governance that provides appropriate control without creating unnecessary overhead. What We Offer • Boosted superannuation with 13% as standard. • 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). • Work from home and many more flexibility options with myFlex. • Up to 50% off personal insurance, including home and motor insurance. • Partner discounts on private health insurance, tech & appliances, and many more. • Industry-leading 20 weeks paid parental leave. • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. • employment type eligibility criteria apply Applications close: Thursday 22 September 2026 11:59PM AEST Please note – full time, part time, and job-sharing arrangements will be considered. Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you’ll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We’re ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees. #J-18808-Ljbffr