Product Onboarding Specialist (Bengaluru, India)

At Netchex, we don’t just build software — our products power businesses and impact thousands of companies. Recognized as a leader in Human Capital Management (HCM), we’re redefining payroll, benefits, and workforce management with AI-driven automation and seamless UX. The Product Onboarding Specialist plays a critical role in ensuring new customers — and existing customers adopting new modules — are fully and accurately set up in the Netchex platform prior to go-live. This role blends strong product understanding with operational execution and requires close collaboration with the US-based Implementation team to manage multiple onboardings simultaneously and deliver a high-quality customer experience. Key Responsibilities • Develop a strong working knowledge of the Netchex product, including payroll, benefits, and related HCM modules • Collaborate with other members of Netchex team on the onboarding setup process for new customers, ensuring accurate configuration of data, settings, and product modules prior to go-live • Support onboarding of additional modules for existing customers, ensuring timely and correct setup • Work closely with the Implementation team to align on requirements, timelines, dependencies, and readiness for go-live • Access internal and external portals to collect required onboarding data and documentation • Organize, validate, and upload customer data into Netchex systems following internal standards and best practices • Ensure data accuracy, completeness, and compliance throughout the onboarding process • Handle sensitive and confidential customer information securely and in compliance with policies • Manage multiple onboarding projects concurrently while meeting committed timelines • Create documentation, training materials, or process content as needed to support onboarding and knowledge sharing • Continuously look for opportunities to improve onboarding workflows, efficiency, and quality What We Look For • 2+ years of experience in data entry, onboarding, implementation, or operational roles within Payroll, HCM, or HR technology • Ability to quickly learn and become proficient in complex software products • High attention to detail with a strong focus on data accuracy and quality • Proficient in Microsoft Excel, Microsoft Office Suite • Strong communication and collaboration skills, especially when working with cross-functional and geographically distributed teams • Ability to multitask, prioritize, and manage multiple onboarding engagements simultaneously • Customer-centric mindset with strong problem-solving skills • Preferred: Exposure to US Payroll processing, Working knowledge of Salesforce Here’s how we show up • Win Together — One team. One mission. No silos. • Deliver Results — No excuses. Just results. • Raise the Bar — Better today. Stronger tomorrow. • Decide and Drive — We don’t wait for perfect. We move. • Bring the Energy — Positivity fuels performance.