Chief Operating Officer

Reporting directly to the Chief Executive Officer and working closely with the Board, the Chief Operating Officer holds end-to-end accountability for operational performance and operational profitability across the group. This is a genuinely broad executive portfolio. You will lead established operational teams delivering high-volume, regulated work to demanding service standards, while also leading the adoption of AI and automation across both client-facing and internal workflows. The role suits an experienced operational executive who is equally comfortable with the detail of daily delivery, the financial performance of the operation, and the longer-term question of how that operation should be designed. Key responsibilities Lead group operational performance across Australia, New Zealand, the United Kingdom and the Philippines Hold accountability for operational profitability and EBITDA performance against budget across all operating entities Deliver measurable improvement in productivity, cost efficiency and operating margin Lead the adoption of AI and automation across client-facing and internal operational workflows, including the operational delivery of supporting technology and platform programs Develop and support site and country operational leaders, building capability and accountability Own operational service standards, escalation management and client outcomes Ensure regulatory and licensing obligations are met across all jurisdictions Partner with the Commercial Director to support new business, onboarding and client retention Contribute to acquisition assessment and operational integration of acquired businesses Report operational and financial performance to the Board and contribute to group strategy About you Significant senior operational leadership experience, ideally across multiple sites or countries A demonstrated track record of delivering measurable improvement in productivity, cost efficiency and operating performance Accountability for operational P&L or EBITDA performance against budget A track record of leading operations in a regulated environment where compliance and accuracy are critical Demonstrated experience leading operational change or transformation, including the adoption of automation or AI-enabled workflows Strong commercial acumen, with the ability to connect operational decisions to financial outcomes Proven capability in building and developing senior operational leaders Excellent stakeholder management skills across clients, teams and board level Sound judgement, resilience and the confidence to offer a contrary view About us The Compliant Group is an Australian-headquartered customs brokerage and business process outsourcing organisation, operating since 2009. The group comprises licensed customs brokerage operations in Australia, New Zealand and the United Kingdom, together with Compliant Business Processing, our Manila-based BPO with approximately 550 staff. We manage customs clearance, trade compliance and supply chain documentation for freight forwarders, logistics providers and importers across multiple jurisdictions. The group has grown organically since 2009 and continues to invest in technology, people and new markets. A genuine executive role with direct Board exposure and real scope to shape the business An established, profitable group with an active growth agenda Competitive executive remuneration package, discussed openly and early Sydney-based with regular travel to our Manila operation A leadership team that values direct conversation and sound judgement #J-18808-Ljbffr