Cyient - Lead/Senior Service Designer

Lead/Sr. Service Designer Job Description : Skills : - Bachelor's / Master's Degree in Service Design, or Strategic Design, or Innovation design management. - Minimum 8 years proven track-record of working as a Service Designer/Design strategist in a complex Enterprise Software domain. - As a seasoned Sr./Lead Service Designer navigate ambiguity confidently and solve challenges from an end to end perspective. - Ability to operate independently and simply take ownership to make things happen in all project phases - from scoping to delivering results promptly without compromising on excellence! - Ability to thrive in complex cross-functional setup, influencing the stakeholders and driving strategic decisions that lead to meaningful outcomes. Hard Skills : - Conduct Qualitative and quantitative user insights and analyzing. - Create Ecosystem/Capability maps of existing portfolio of tools. - Heuristic evaluation of Digital tools. - Set-up and execute customer and user research to identify customer needs and pain points (formative and evaluative). - Create Status-Quo and Future states User journeys, flows with pain points, needs etc. - Map Opportunity areas. - Write use cases & scenarios, Product features. - Define Service blueprints, key service moments, Service architecture; People, Process and Technology enablers. - Visual communication, and story telling. - Ability to facilitate cross-functional stakeholder co-creation sessions and workshops. - Creating experience prototypes, getting your hands dirty incl. Figma fluency in UX Design. - Ability to work comfortably and seamlessly with other designers in translating the intangibles to tangibles. Soft Skills : - Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning). - Ability to deal with ambiguity and translating high complexity into experiential design statements. - Effective communication such as explaining rationale, explaining strategic/ecosystemic concepts in easy manner (incl. story telling). - Collaboration and incorporating ideas of other functions such as developers, clients, and team members (incl. Design-thinking). - Ability to think in systems and communicate complexity effectively to stakeholders. Tools : - Miro - Figma - Azure DevOps (for project planning) - Microsoft Office Apps - Confluence etc.