Application Production Support Analyst

Job Overview: Responsibilities: • Active monitoring of production activities. • Perform remediation steps when required. • Interface with external IT communities to resolve incidents. • Work with development community for Level 3 incident escalations. • Log work and effort in support tracking application and work with team and management to reduce recurring issues. • Available for after-hours support activities, when necessary. Change and Request Candidateagement: • Responsible and accountable for changes to the production environment for NAR applications. • Work with development community for release prioritization. • Ensure that requests for change adhere to Group and Department Policies. • Available for after-hours and/or weekend change activities, when necessary. Reporting And Special Projects: • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release. • Regular reporting to line manager for prioritization and escalation. • Conduct and participate in meetings with related communities. • Perform control result analysis and reporting and take up corrective actions as needed. • As required, take up project management responsibilities for special projects. Requirements: Training And Occupational Experience: • Support role experience required ( >5 years’ experience). • Experience in Banking / Financial sector supporting trading systems. • Knowledge of FOREX, Money Market, Fixed Income products is a requirement. Essential Specific Requirements: • Database skills (Sybase, MS SQL, NOSQL). • Unix/Linux hands on experience with knowledge of day to day commands. • Scripting experience (Candidatell, powershell). • Scheduling tools (Autosys). • Monitoring tools (Dynatrace, Kibana). Skills And Behaviours: • Strong communication skills (written and verbal). • Good organizational skills. • Basic office software literacy (Microsoft Office, etc.). • Professional attitude and good interpersonal behavior. • Autonomy and adaptability; must be able to take initiative and be proactive. • Global financial products knowledge. • Project management skills, a plus. • Good team player. Benefits: Our Benefits Include: • Medical, Dental, and Vision Insurance • 401(k) Retirement Plan • Health Savings Account (HSA) • Disability Insurance (Short-Term and Long-Term) • Life and AD&D Insurance • Paid Sick Leave (where required by applicable state or local law) • Supplemental Insurance Plans • Identity Theft Protection • Pet Insurance • Employee Wellness Programs • Employee Assistance Program (EAP) • Career Growth and Professional Development Opportunities Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.