Desktop Engineer (Changi)

Responsibilities: Performed Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform imaging/re-imaging Perform asset inventories Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) Updates Incident records Creates and updates work instructions (where necessary) Document standards and procedures (where necessary)

Requirements

Experience in Microsoft Windows 10 and Microsoft Office 365 Experience in Intune and Active Directory will be an advantage Previous IT helpdesk and/or call center support experience, including providing remote support via the telephone or using remote tool will be added advantages Demonstrate knowledge in the support of workstations, and related components Ability to prioritize effectively and work with a sense of urgency Effectively communicates with teammates and manager Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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