Head - HR Shared Services & Transformation - BPO/KPO

Key Mandate: 1. Drive HR Shared Services Transformation: - Define and execute the 20272030 HR Shared Services strategy and roadmap aligned with business priorities and growth ambitions. - Build scalable operating models that support expansion while maintaining efficiency and service quality. - Establish governance, performance standards, and continuous improvement practices. 2. Elevate Employee Experience: - Reimagine HR Shared Services from a transactional support function into an Employee Experience (EX)-driven capability. - Design seamless employee journeys across the entire talent lifecycle. - Create intuitive, responsive, and employee-centric service delivery models. 3. Build a High-Performing Global Organization: - Lead and scale HR Shared Services teams across geographies and time zones. - Create a unified operating culture grounded in Transparency, Accountability, and Urgency. - Develop leadership capability, talent pipelines, and strong employee engagement across teams. 4. Enable Digital HR & Intelligent Operations: - Accelerate adoption of AI, automation, and digital tools to modernize service delivery. - Partner closely with HR Technology teams to optimize enterprise platforms including Workday and SuccessFactors. - Deploy intelligent automation and self-service capabilities to improve efficiency and experience. 5. Champion Inclusion & Cultural Agility: - Embed Diversity, Equity, and Inclusion (DEI) principles into operating practices and service delivery. - Build culturally responsive models that reflect regional needs while maintaining global consistency. - Foster an inclusive, psychologically safe, and high-performance environment. Success Outcomes (1224 Months): - HR Shared Services roadmap execution and measurable transformation outcomes. - Improved employee experience and service adoption metrics. - Increased automation and digital utilization across HR operations. - Scalable global operating model supporting business growth. - Strong leadership bench and engagement across distributed teams. - Enhanced operational performance, governance, and stakeholder confidence. Ideal Leader Profile: - Proven success leading enterprise-scale HR transformation initiatives. - Experience operating across global, matrixed environments. - Strong digital and analytics orientation with exposure to AI-enabled HR solutions. - Demonstrated capability to influence senior stakeholders and lead change at scale.