Engineering & Technology Leader - Retail Technology

About the Opportunity: Our client is looking to hire a senior Engineering & Technology Leader to build and lead the technology organisation for a rapidly evolving retail business. The role will be responsible for strengthening the company's technology architecture and engineering capabilities across customer experience, CRM, retail stores, e-commerce, enterprise systems, data and infrastructure. The ideal candidate will have strong experience in retail technology, with a demonstrated track record of building CRM/customer technology platforms and leading large-scale engineering teams and technology transformation. This is a hands-on strategic technology leadership role for someone who understands both retail business processes and modern technology architecture. What You Will Own: - Define and execute the overall technology and engineering roadmap aligned with business and retail priorities. - Build, scale and lead the engineering organisation across multiple technology functions. - Build/scale CRM and customer technology platforms covering customer acquisition, engagement, loyalty, retention and personalised experiences. - Develop technology capabilities connecting offline stores, e-commerce and customer journeys. Lead architecture and implementation of key retail technology systems including: 1. CRM & Loyalty 2. POS / Store Technology 3. E-commerce platforms 4. OMS / Order Management 5. ERP / Enterprise Applications 6. Inventory & Warehouse Technology 7. Supply Chain Technology 8. Customer Data / Analytics platforms 9. Marketing Technology 10. Payment & integration platforms - Drive omnichannel technology initiatives to create a seamless customer experience across physical stores and digital channels. - Build robust APIs, integrations and technology infrastructure connecting multiple retail systems. - Own cloud infrastructure, DevOps, reliability, scalability, cybersecurity and technology governance. - Establish strong engineering practices around architecture, development, testing, deployment and system reliability. - Use technology and data to improve customer lifetime value, retention, personalisation and retail productivity. - Partner closely with business, product, marketing, operations, supply chain and finance leadership. - Evaluate and manage technology vendors, platforms and strategic technology partners. - Drive technology modernisation, automation and reduction of legacy dependencies. - Build a high-performing engineering culture with strong technical leadership and execution discipline. Key Requirement - CRM & Customer Technology: - A strong track record of building CRM technology in a retail / consumer environment is critical. The candidate should have experience with some combination of: 1. Customer 360 2. CRM 3. Loyalty 4. Personalisation 5. Marketing Automation 6. Customer Analytics 7. Omnichannel Engagement - They should understand how technology can connect customer behaviour, transactions, stores, digital channels and marketing to create a unified customer experience.