Human Centered Design Manager

Company Overview Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients. We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.

Job Overview

We are seeking a Human-Centered Design (HCD) Manager to bridge the gap between user needs and technical execution.

You will lead qualitative research, map user journeys, build interactive prototypes, and run usability tests to ensure our products are intuitive, accessible, and impactful for the physicians, clinical staff, billers, front-desk teams, and patients who rely on them every day.

In a clinical setting, a confusing screen costs a provider time, adds to burnout, and can affect patient safety, so this role carries real weight.

You will thrive here if you love sitting with users in their actual workflows, can turn messy observations into clear direction, and can defend design decisions with evidence.

Key Responsibilities

User Research Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients to uncover explicit and latent needs. Partner with account managers and support teams to surface usability pain points from client feedback and support tickets.

Synthesis & Strategy Translate research into personas, journey maps, service blueprints, and system workflows across clinical, operational, and billing processes. Present insights to product and executive leadership to shape roadmap priorities.

Ideation & Prototyping Facilitate cross-functional design workshops and build low- to high-fidelity wireframes and interactive prototypes in Figma, Sketch, or Adobe XD. Design AI-powered features (AI charting, AI agents) that keep clinicians in control and make AI output easy to review and correct.

Usability Testing Plan, moderate, and analyze formative and summative usability