Capgemini - Senior Manager/Program Manager - Digital Sales/Marketing & Aftersales Transformation

Role Overview: Capgemini Invent is seeking an experienced Senior Manager / Program Manager to join its Automotive Consulting Practice. The role focuses on driving large-scale digital transformation, customer experience, sales, marketing, and aftersales modernization programs for leading automotive OEMs and ecosystem players. The successful candidate will combine deep automotive industry expertise with strong consulting, transformation, and stakeholder management capabilities to help clients define and execute strategic initiatives that deliver measurable business outcomes. The individual will also play an active role in business development, thought leadership, practice building, and capability development within the Automotive practice. Key Responsibilities: Client Delivery & Program Leadership: - Lead and manage complex consulting engagements, digital transformation programs, and strategic initiatives across Automotive Sales, Marketing, Customer Experience, Mobility, Network and Aftersales functions. - Drive end-to-end project delivery, including problem structuring, diagnostics, solution design, implementation planning, and value realization. - Lead multidisciplinary teams and ensure successful delivery against client expectations, timelines, quality standards, and financial targets. - Manage executive-level client stakeholders and act as a trusted advisor to business and functional leaders. - Identify risks, dependencies, and change management requirements, ensuring successful program execution. Business Development & Growth: - Support and lead proposal development, RFP responses, client presentations, and strategic pursuits. - Contribute to opportunity identification, account growth, and relationship development within existing and prospective client accounts. - Develop compelling value propositions and transformation roadmaps aligned to client priorities and market trends. Thought Leadership & Practice Development: - Develop industry perspectives, market insights, points of view (POVs), white papers, and thought leadership assets in the Automotive Digital Transformation space. - Contribute to consulting methodologies, accelerators, frameworks, and reusable assets. - Actively support capability building, mentoring, and coaching of junior consultants and managers. - Represent Capgemini Invent in industry forums, client workshops, and ecosystem discussions where relevant. Experience & Background: - 12 - 18 years of progressive experience in management consulting, business transformation, or industry consulting, with a strong focus on the Automotive sector. - Demonstrated experience leading consulting engagements and transformation programs for Automotive OEMs, mobility players, distributors, dealer networks, or automotive ecosystem participants. - Proven expertise across one or more of the following domains: 1. Sales Transformation 2. Digital Retail & Omnichannel Sales 3. Marketing Transformation 4. Customer Experience (CX) 5. Dealer Network Transformation 6. After-sales & Service Excellence 7. New Mobility Solutions 8. Connected Customer Journeys Functional Expertise: - Strong understanding of Automotive sales, marketing, dealer operations, customer lifecycle management, and aftersales processes. - Experience in developing digital strategies, operating models, business cases, and transformation roadmaps. - Experience in process design, optimization, standardization, and implementation across customer-facing functions. - Hands-on experience managing large-scale transformation initiatives involving people, process, technology, and governance dimensions. - Strong understanding of digital platforms, CRM, customer analytics, marketing technologies, and omnichannel customer engagement. Consulting & Leadership Skills: - Ability to structure ambiguous business challenges and develop data-driven recommendations. - Strong executive communication, facilitation, and presentation skills. - Demonstrated experience managing senior stakeholders and navigating complex organizational environments. - Proven ability to lead cross-functional and geographically distributed teams. - Strong problem-solving, analytical, and strategic thinking capabilities. - Experience contributing to business development, pursuit management, and solution creation. Preferred Digital & Technology Experience: Experience in one or more of the following areas is desirable: - CRM transformation programs (Salesforce, Microsoft Dynamics, SAP CX, or equivalent platforms) - Customer data and analytics initiatives - Dealer management systems and dealer ecosystem transformation - Digital commerce and omnichannel customer engagement platforms - Marketing automation and customer journey orchestration solutions - Connected vehicle, customer engagement, and digital service ecosystems - Understanding of Generative AI and its business applications across sales, marketing, customer service, and aftersales functions. - Experience identifying AI-led transformation opportunities and translating them into business use cases and value realization roadmaps. Education: MBA from tier-1 or tier-2 school. Consulting Experience: Experience of Management consulting is preferred (Such as EY, PWC, Deloitte, KPMG etc.). Hiring Location: Preferably - NCR; Open to other locations as well.