UX Designer - Senior

Job Title: UX Designer - Senior Location: Toronto, Ontario Work Model: Hybrid Duration: 8 Months Security Clearance: CRJMC Submission Deadline: 2026-07-09, 4:00 p.m. EST Must Haves • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. • Ability to iterate your designs and solutions efficiently and intelligently. • 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and Agile (Scrum) methodologies. • Demonstrated experience in communication and mediation skills with business teams and core team members to ensure projects are progressing according to schedule. • Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. • HTML5, CSS3, and JavaScript skills (React, Angular, NodeJS) are considered an asset. Description / Responsibilities / SkillsRole Overview The Senior User Experience (UX) Designer is responsible for delivering human-centred design solutions that are useful, usable, and desirable. This role brings a deep understanding of user needs and behaviours to inform design decisions and supports the development of intuitive, accessible, and effective digital services. The UX Designer works across all phases of product delivery to bridge research and design, collaborating closely with product managers, developers, and stakeholders to prototype, validate, and refine solutions. Key Focus Areas • Prototyping and iteration • User journey mapping • Experience optimization • End-to-end service design Core ResponsibilitiesUser Experience Design • Apply UX design best practices to develop high-quality, user-centred solutions. • Design for mobile-first and responsive environments. • Iterate designs efficiently based on feedback and insights. • Ensure alignment with accessibility standards and Ontario Design System principles. User Research & Validation • Plan and facilitate user research and usability testing activities. • Translate research insights into actionable design recommendations. • Conduct: • User interviews • Journey mapping • Persona development • Usability testing • Produce: • User interview scripts • Research synthesis • Findings reports Service Design & Delivery • Lead and support end-to-end service design activities. • Develop prototypes and validate solutions with end users. • Identify opportunities to improve user journeys and service interactions. • Contribute to continuous improvement of user experience across the lifecycle. Collaboration & Stakeholder Engagement • Work collaboratively with Product, UX, and Development teams. • Facilitate communication between business and technical stakeholders. • Support Agile delivery using Scrum or similar methodologies. • Provide design direction and communicate concepts clearly to stakeholders. Deliverables Typical deliverables include: • User Personas • Journey Maps • Wireframes • Prototypes • Design Concepts • Usability Testing Plans • Usability Test Results • User Research Findings Reports • Experience Improvement Recommendations Outcome Focus The UX Designer will contribute directly to: • Improved user experience quality and usability • Stronger user-centred design practices • Enhanced service effectiveness and adoption • Delivery of intuitive, accessible, and scalable digital services Experience & Skill Set RequirementsUser Experience Design – 40% • Extensive experience using UX design best practices. • Deep understanding of mobile-first and responsive design. • Ability to iterate designs and solutions efficiently and intelligently. • 3+ years of experience participating in complex product initiatives. • Experience with user-centred design processes and Agile Scrum methodologies. • Degree or diploma in Graphic Design preferred. • Degree or certification in Usability, Human-Computer Interaction, or Technical Writing is an asset. • Experience facilitating user research and usability testing. • Accessibility compliance testing experience is an asset. • Experience producing: • User Interview Topic Maps • User Interview Scripts • User Interview Synthesis • User Research Findings Reports Relationship Management – 20% • Demonstrated communication and mediation skills with business and project teams. • Experience managing organizational change throughout Discovery, Alpha, Beta, Live, or similar delivery methodologies. • Ability to deliver products within balanced Agile Scrum teams. Technical Skills – 20% • Expertise in: • JustInMind • InVision • Sketch • Adobe Creative Cloud • Axure • Figma • Zeplin • Experience with: • HTML5 • CSS3 • JavaScript • React • Angular • NodeJS Soft Skills – 20% • Ability to clearly communicate design processes, ideas, and solutions. • Strong collaboration and stakeholder engagement skills. • Strong interpersonal and negotiation skills. • Strong presentation, verbal, and written communication skills. • Excellent analytical, problem-solving, and decision-making skills.