Head of Revenue Operations

About Tiugo Tiugo is the company behind CKEditor, TinyMCE, Uploadcare and ButterCMS, developer tools that power rich content creation inside thousands of applications and across the Fortune 1000.

Formed in 2021 and backed by PSG, we have grown through acquisition into a ~$60M ARR business with strong gross and net retention and Rule of 60 performance.

We run two motions at once: a developer-led, product-led motion at high volume, and sales-led motion with a growing enterprise model built around our AI content platform. Our next chapter depends on running both well, across multiple brands, with one set of numbers everybody trusts.

Why this role exists now Over the next eighteen months we are layering an enterprise, AI-led motion on top of an inbound Sales Assist motion and a product-led engine, across four brands with four histories and four stacks. That demands a revenue operations function that designs the engine rather than maintains it.

One that owns how a customer moves from first touch through renewal, how we measure it, how we equip the field to run it, and how we automate the parts that should not need a human.

The clearest example is renewals: moving the long tail to a tech-touch motion where people manage by exception, designed hand in hand with our Customer Success leaders. We are deliberately not backfilling the role as it existed. This is a bigger job, and we are hiring for the version of it we need in FY27.

In place today: a RevOps team; standardized stage and data definitions across instances; a weekly forecast cadence; a self-service channel; a central data warehouse. What you'll build: field enablement, a deal desk, GTM engineering, a scaled tech-touch renewal motion, and real business analysis.

What you will own The revenue engine's architecture. In close collaboration with the CRO and Sales & CS leaders, design the end-to-end customer journey across self-service and sales-assisted motions: segmentation, coverage, routing, lifecycle stages, and the