SG - Customer Delivery Manager

What the role is: As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers.

This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.

Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

You will engage stakeholders within the customer organisation. You'll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.

Where you'll fit in: You'll be part of the Delivery Leadership team for the account(s), normally reporting to a Delivery Lead or Delivery Director You'll have clear areas of responsibility that may vary from time to time You may lead a small direct team; you'll almost certainly lead a virtual (matrix) delivery organisation You're likely to have a role within the customers IT team.

Where we operate in an ecosystem of suppliers you will have stakeholders within those suppliers to work with You'll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives The stuff you'll do: Delivery Leadership: You'll manage your services to make sure that we deliver what we've promised to our customers and our own organisation You'll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers needs, working with our group services colleagues You'll measure performance of your services ov