Customer Service Officer

Group Company: AU Small Finance Bank Limited Designation: Customer Service Officer Office Location: Kannur Kannur , MC Road Thiruvalla Thiruvalla , Ymca Road Kozhikode Kozhikode Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch. Primary Responsibilities • - Handle walk-in customers • Resolve queries and complaints • Assist in account opening and transactions • Ensure compliance with KYC norms Additional Responsibilities • - Support branch operations • Participate in local marketing activities Reporting Team • Reporting Designation: • Reporting Department: Educational Qualifications Preferred • Category: • Field specialization: • Degree: • Academic score: Minimum 50% • Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required Work Experience • Industry: Banking, Financial Services • Role: Customer Service, Teller • Years of experience: 1 to 3 Key Performance Indicators: - Customer satisfaction score • Query resolution time • Compliance adherence Required Competencies: - Customer Orientation • Communication Skills • Problem-solving • Attention to Detail Required Knowledge: - Banking products • KYC norms • Branch operations Required Skills: - Interpersonal skills • MS Office • CRM usage Required Abilities • Physical: NA • Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific Requirements • Travel: Minimal (local marketing) • Vehicle: Two-Wheeler Vehicle • Work Permit: Must be authorized to work in India Other Details • Pay Rate: Fixed + Incentives • Contract Types: Full-time, Permanent • Time Constraints: Standard banking hours • Compliance Related: Adherence to RBI and internal policies • Union Affiliation: